The Elite 70 system is fabricated along side the Sightline 70+ system. Together they offer a great deal
of choice and flexibility. They are supplemented by a dedicated conservatory division. Indigo's customers
know that they can rely on receiving conservatory quotations back within 24 hours and can take delivery
of complete conservatories within 10-14 days. The company was one of the first to recognise the benefits
of the 'Global Roof System', which has now become highly popular & successful. All Indigo roofs are pre-assembled, checked, stripped and delivered on site and are amongst the most competitive on the market.

Having the right products for today's market is vitally important for any business, but on its own - not enough.
Dave Stearman is also concerned that Indigo provides the right kind of help and advice for potential new
customers who are thinking of coming out of small scale fabrication. He says "we offer a complete service
that includes advice on planning a showroom, disposal of machinery and even help with legal matters.
We also have links with a firm of leading industry consultants who can advise on financial viability.
It's that kind of commitment to customers both large and small that has meant that several have been
trading with us for nearly 15 years."

He has achieved these improvements through the careful application of what he describes as
'world class manufacturing techniques'. He says "we needed to measure our performance within the
factory by setting 'Key Performance Indicators (KPI's) for both teams and individuals. Each member of staff
is encouraged to take responsibility for their own continuous quality assessment. The emphasis is as
much on quality assessment as quality control. Team leaders have been given more decision making
opportunities and all staff have been encouraged to take additional training which has helped to foster
greater flexibility and the ability to anticipate and solve problems before they happen."

Stephen has also put in place a dedicated in house maintenance team who now take care of all the
fabrication machinery. They run a strict programme of total preventative maintenance that has kept the
factory fully functioning with little or no loss of downtime. They have even used their ingenuity & engineering
know how to develop a special tool for internal corner cleaning which has greatly improved the finish on
the Elite 70 window.

Thanks to Stephen Kent, Indigo's customers are now benefiting from an improved transport system.
Logistics have now been outsourced to a specialist transport company that have been partnering Indigo
for many years. They are providing the company with access to a much larger fleet of vehicles, resulting
in more flexibility and improved delivery times no matter where their customers are located.

When asked about the future prospects of Indigo Products, Dave Stearman is positive and upbeat.
He says "we have worked very hard both internally & externally to transform our business. We know
our products are right, our manufacturing is right, our deliveries are right and our customer support is right.
It's all about getting the right team in place to deliver results. We don't expect our customers to put up with
anything less than our very best efforts" and we believe all installers have the right to expect the same."